Refund & Cancellation Policy

This policy applies to OUSIA Premium purchases made on this website (ousiki.com) and processed by Razorpay. Purchases made through the Apple App Store or Google Play are governed by those stores’ own refund policies.

Nature of the product

OUSIA Premium is a digital access pass. Website plans are one-time purchases with no auto-renewal — you are charged once and access is granted for the stated period (30 or 365 days). No recurring charge is ever created, so there is nothing to cancel to stop future billing.

Refunds

• Did not receive access: if your payment succeeded but Premium did not unlock in the app within a reasonable time, contact us and we will restore access or issue a full refund.
• Duplicate / accidental charge: contact us within 7 days and we will refund the duplicate charge.
• Change of mind: because access is delivered instantly, we generally do not refund once Premium has been used. If you have not used it, contact us within 7 days and we will consider a refund at our discretion.

Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days(bank timelines may vary).

How to request a refund

Email us at [email protected] with your Razorpay payment / order ID and the email used at checkout. We aim to respond within 2 business days. See our Contact page for more ways to reach us.